1. Who is the controller of your personal data?

The controller, meaning the entity responsible for handling your data in a secure manner, in accordance with our agreement and applicable regulations, is ZNR Sp. z o.o. ul. Niepodległości 13/9, 20‑246 Lublin, VAT ID: PL9492113794, REGON: 241161127, which is the operator of the website www.znr‑lublin.com.
If you have any questions regarding the processing of your personal data, please contact us by email at: znr@vp.pl

2. Where do we obtain your data from?

We have received it from you when: posting a comment, placing an order, creating an account, or submitting an inquiry.

3. For what purpose and on what basis do we process your personal data?

a) to conclude and fulfil contracts between us – e.g. sales agreements, individualized services, enabling transactions and payments.
b) customer service – handling your inquiries, clarifying individual contract details, processing requests to ensure the best possible fulfilment of agreements.
c) to fulfil legal obligations, including handling complaints and returns, issuing and storing invoices and accounting documents (especially for tax and accounting purposes). We will retain your data as long as legally obligatory – e.g. until expiration of return or warranty periods or as required by tax law. Your order history under a logged-in user account will remain available as long as our service is offered.
d) asserting claims – conducting debt collection, judicial, arbitration or mediation proceedings. This includes enforcing liability for damaged shipments (our legitimate interest), e.g. compensation claims from courier companies for lost or damaged packages.
e) direct marketing – we rarely send promotional emails, but reserve the right to do so. These may include information about campaigns organised by Znr Sp. z o.o., ul. Niepodległości 13/9, 20‑246 Lublin, VAT ID: PL9492113794, REGON: 241161127. You may object to receiving such information at any time.

4. To whom do we disclose your data?

Your data may be shared with service providers engaged by Znr Sp. z o.o., ul. Niepodległości 13/9, 20‑246 Lublin, VAT ID: PL9492113794, REGON: 241161127, including: IT providers (website maintenance), payment service operators, delivery companies, accounting firms, and, if necessary, law firms.
We do not disclose your data to unrelated third parties.

5. How can you manage your data?

You have the right to access, correct, transfer, or delete your data. You may also object to processing for direct marketing purposes. If you believe your data is processed in violation of regulations, you may lodge a complaint with the relevant data protection authority.

6. Is your data secure?

We conduct regular risk analyses to ensure your personal data is processed securely. Access is granted only to authorized personnel for necessary tasks.
We also ensure that service providers commissioned by us implement adequate security measures, especially when processing personal data on our behalf.